Terms and Conditions

1.- LEGAL NOTICE

In compliance with current regulations on the protection of personal data, as well as with existing regulations on information society services and electronic commerce, we hereby inform you of the Legal Notice, Privacy Policy, and Terms and Conditions governing the use of the website www.mynawal.com.

The website www.mynawal.com provides information about its products and offers the option of purchasing them through the online store included on this website.

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that you are visiting the website www.mynawal.com which is owned by Patricia Vázquez Allué, whose identifying details are as follows:

Patricia Vázquez Allué
50741802F
Calle del Maestro Angel Llorca 9, 1st Floor, Left
28003 Madrid, Spain

For questions or complaints, please contact info@mynawal.com

2.- PRIVACY POLICY

It's important that you understand what information we collect and how we use it, as accessing this site implies acceptance of our privacy policy.

In compliance with the provisions of Organic Law 15/1999 of December 13 on the Protection of Personal Data and its implementing regulations, the personal data you provide will be stored in our computer file and will be used solely to send you information and advertising about our products, as well as to facilitate the maintenance of the contractual relationship, the control and management of purchases, and their corresponding collections.

We inform you that completing any form on the website or sending an email to our inbox implies acceptance of this privacy policy, as well as authorization for us to process the personal data you provide. We will treat said data with the utmost confidentiality and undertake not to use it for any purpose other than that for which it was collected. We also undertake to store it with the appropriate measures to guarantee its security and prevent its alteration, loss, processing, or unauthorized access. Your personal data will not be transferred, disclosed, or modified without your prior consent.

You guarantee that the personal data provided is true and are responsible for communicating any changes to it.

You may exercise your rights of access, rectification, cancellation, and objection to processing by sending a communication to lopd@mynawal.com, providing a photocopy of your national identity document or passport.

We reserve the right to modify this privacy policy at any time at our sole discretion, or due to a change in doctrine by the Spanish Data Protection Agency, legislation, or jurisprudence. Use of the website after such changes is posted implies express acceptance of them.

3.- TERMS AND CONDITIONS

3.1.- Acceptance of the Terms and Conditions

We invite you to review the terms and conditions that govern access to and use of the website www.mynawal.com, as well as the offering and purchase of various products through the online store included on this website.

By accessing, browsing, or using the services and content of this website, you are understood to have read, understand, and unreservedly accept the terms and conditions. Therefore, we recommend that you read them carefully. If you do not agree with them, you must leave the website.

We reserve the right to modify, at any time, the presentation, configuration, and content of the website and any of its services, as well as the conditions required for access, use, and/or provision of the services offered. The validity of these conditions will depend on their exposure and will remain in effect until modified by other conditions that will be duly published as they appear here. Access to and use of the content and services after the modifications or changes to these conditions come into effect constitute acceptance of them. It is the user's responsibility to be aware of the terms and conditions in effect at the time of initiating the purchasing process.

3.2.- Intellectual, industrial and other property rights.

All software and content on the website www.mynawal.com, as well as the trademarks, trade names, and/or distinctive signs displayed, are our property or that of third parties and are protected by national and international intellectual and industrial property laws. Therefore, no user is authorized to use them, print them, or store them on any physical medium for any purpose other than personal and private use. Modification or commercial use of any part of them is therefore prohibited. These rights are protected by applicable legislation, where applicable, regarding intellectual and industrial property, exploitation rights, and other similar rights.

Under no circumstances does access to the website imply any transfer, transfer, or any other type of waiver, whether in whole or in part, of any intellectual or industrial property rights. Any third-party use, including the reproduction, modification, distribution, transmission, republication, arrangement, or representation of any elements of the website, is strictly prohibited, and the user is solely responsible for any misuse thereof.

Any manipulation or alteration of this website is strictly prohibited. Consequently, we assume no liability arising from, or that may arise from, such alteration or manipulation by third parties.

3.3.- Limitation of Liability

Anyone who uses this website does so at their own risk. There is no guarantee that the website will be uninterrupted, uninterrupted, error-free, or free from omissions or viruses or other elements in the content that could alter your computer system or the electronic documents and files stored on your computer system, or cause any other type of damage.

Accordingly, the website and the information contained herein are provided without warranties of any kind, express or implied, and it is clear that neither we nor our partners, collaborators, employees, or representatives shall be liable for any errors or omissions in the content or services, or for any damages resulting from the use of this website, or for any actions taken based on the information provided herein.

In any case, we will try to resolve any problems that may arise and offer all the necessary support to the user to reach a quick and satisfactory resolution to the incident.

We reserve the right to make any changes we deem appropriate to the website without prior notice. We may change, delete, or add content and services provided through it, as well as the way in which they are presented.

3.4.- Links

If the website contains links or hyperlinks to other Internet sites, no control will be exercised over said sites and content.

Under no circumstances will it assume any responsibility for the content of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, or constitutionality of any material or information contained in any such hyperlinks or other Internet sites.

Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

3.5.- General Conditions of Sale

3.5.1.- Online store coverage.

The online store service is intended for end consumers, as established by Royal Legislative Decree 1/2007, of November 16, on the Consumer and User Law.

By virtue of the foregoing, this purchasing channel is restricted to consumers or end recipients of the products, and any professional resale or distribution of the purchased products is therefore prohibited.

3.5.2.- Product information

Every effort has been made to ensure that the product image representation on the website is as faithful as possible to reality. However, due to the handcrafted nature of these products, some characteristics, such as colors or textures, may not be clearly appreciated in the images or may vary depending on your monitor's conditions.

3.5.3.- Availability

Product availability during the online store checkout and during the purchasing process is provided for information purposes only and is not contractually binding. Purchases may be made at the same time and the product may be unavailable. No liability is accepted for any out-of-stock items shown.

If the ordered product is unavailable or out of stock, the user will be notified by email and will be refunded within 30 days of payment.

3.5.4.- Currency and Prices

The prices on our website are displayed in euros and US dollars for all countries. All product prices listed on this website include VAT at the current rate.

These prices do not include shipping costs, which are detailed separately and must be accepted by the user.

We reserve the right to change the prices displayed on the site without prior notice.

3.5.5.- Payment

The following payment methods are accepted: Card (Visa, Mastercard, American Express) and PayPal.

To protect the security of card payments, we use secure payment systems where sensitive data is transmitted encrypted (SSL).

3.5.6.- Shipping Policy

Where do we deliver?
We ship worldwide. If you can't find your country during checkout, please contact us.

Shipping costs
In Spain, orders over €80 enjoy free shipping. For smaller orders, shipping costs will be calculated during checkout.

For international shipments, shipping costs for your order will be calculated and displayed during checkout.

We are not responsible for any additional costs arising from duties, taxes, fees, or specific charges that may be imposed by the authorities of the destination country.

Orders Spain
The approximate delivery time is 2 to 3 business days, not including preparation time.

EU and UK orders
Orders are shipped via UPS Standard, with an estimated delivery time of 3 to 7 business days.

International Orders
Orders are shipped via DHL Express, with an estimated delivery time of 5 to 7 business days.

Tracking your order
All orders are shipped via secure, trackable shipping. Once your package has shipped, you'll receive an email confirmation with tracking information.

Delivery processes

For shipments to Spain and other European Union countries, if the delivery cannot be made due to the recipient's absence, the company will contact the recipient to coordinate delivery. A maximum of three attempts will be made. If the delivery is still not possible, we will contact the recipient to arrange for a new shipment, the costs of which will be borne by the customer.

3.5.7.- Exchange and Return Policy

If you'd like to exchange a product because we made a mistake, please contact us by email and we'll resolve it at no additional cost. A mistake is considered our fault if we chose the wrong product or if it has a significant defect. Since these are handmade products and vintage huipiles, please keep in mind that the finish isn't always perfect.

If you wish to return the product for other reasons, please send us an email stating the reason for the exchange or return, and we will guide you through the steps to follow. Products must be returned in perfect condition. We reserve the right to reject an exchange or return if the product is not in good condition. In these cases, the customer will be responsible for shipping costs.

The maximum period for making any exchange or return is 15 days from receipt of the order.

3.6.- Applicable legislation and jurisdiction

These Terms and Conditions and all relationships established with the user shall be governed by Spanish law.

Any dispute arising out of or related to the use of the website will be subject to the jurisdiction of the Courts and Tribunals of the city of Madrid (Spain), with express waiver of any other jurisdiction that may apply.

3.7.- Customer Service

For any questions, complaints, or suggestions, please send your comments to info@mynawal.com.