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Terms of Service


Pursuant to current legislation regarding the protection of personal data (Organic Law 15/1999, dated 13 December), as well as the regulations in force governing information society services and electronic commerce (Law 34/2002, dated 11 July), we hereby inform you about the Legal Notice, Privacy Policy and Terms and Conditions that govern the use of the website www.mynawal.com, which is owned by “MY NAWAL DE GUATEMALA, S.L.”, hereinafter “MY NAWAL”.

MY NAWAL provides information about its products through the website www.mynawal.com and offers users the option to purchase its products through the website’s online store.

Identification data and contact information

In accordance with the duty of disclosure contained in Article 10 of Law 34/2002, dated 11 July, governing Information Society Services and Electronic Commerce, we inform you that this website belongs to MY NAWAL, whose details for identification purposes are presented below:


Address: Calle Poeta Vila y Blanco 15, 1D, 03003 ALICANTE (ALICANTE) ESPAÑA

Tax identification number (NIF): B-54887955

General email address: info@mynawal.com


It is important that you understand what information we collect and how we use it, since by accessing this site, you agree to accept our privacy policy.

In accordance with the provisions of Law 15/1999, dated 13 December, governing the Protection of Personal Data and its implementing regulations, the personal data that you provide will form part of MY NAWAL’s electronic file and will be used only for the purposes of sending you information and publicity about our products, as well as to facilitate the maintenance of a contractual relationship, and to control and manage your purchases and corresponding payments.

We inform you that by filling in any form on the website or sending an email to our email address, you agree to accept this privacy policy and also authorise MY NAWAL to make use of the personal data provided. MY NAWAL will use this data with the utmost confidentiality and undertakes to not use it for any purpose other than that for which it has been collected, as well as to store it using the necessary measures to ensure its security and prevent tampering, loss, modification and unauthorised access. Your personal data will not be disclosed, divulged or modified without your prior consent.

You are responsible for ensuring that the personal data you provide to MY NAWAL is accurate and for informing us about any modifications to it.

You have the option to exercise your rights to access, rectify, cancel and oppose the treatment of this data by sending a letter to the following address: MY NAWAL DE GUATEMALA SL. Calle Poeta Vila y Blanco 15, 1D, 03003, Alicante, España; or to the email address info@mynawal.com. In both cases, you are required to provide a photocopy of your national identify document or your passport.

MY NAWAL reserves the right to modify this privacy policy at any time, in accordance with its own criteria, or due to any statutory or jurisprudential doctrinal shift by the Spanish Agency for the Protection of Data. By using this website after such changes, you expressly agree to accept them.


3.1.- Acceptance of the Terms and Conditions

We invite you to review the terms and conditions that govern the access to and use of the website www.mynawal.com, as well as the supply and purchase of MY NAWAL’s different products through the online store accessed through this website.

By accessing, browsing or using the services and content on this website, you acknowledge that you have read, are aware of and accept the terms and conditions without reservation, and therefore we recommend that you read them carefully. If you do not agree with them you should refrain from accessing the website.

MY NAWAL reserves the right to modify the presentation, configuration and content of the website and any of its services, at any time, as well as the conditions required to access, use and/or render the services provided. These conditions shall be valid for as long as they are displayed and until they are modified by other duly published conditions. By accessing and using the content and services after such modifications, or changes in conditions, have entered into force, you indicate your acceptance of them. The user is solely responsible for familiarising him/herself with the terms and conditions in force at the time that he/she begins the purchase process.

3.2.- Intellectual and industrial property rights and other rights.

All of the software and contents of the website www.mynawal.com, as well as the brands, trade names and/or distinguishing signs displayed, are the property of MY NAWAL or of third parties and are protected by national and international law governing Intellectual and Industry Property. Therefore, users are not permitted to use, print or store them on any hardware under any circumstances other than for personal or private use. As such, users are prohibited from modifying and making commercial use of any part of them. These rights are protected by legislation that, where appropriate, is applicable in terms of intellectual and industrial property, operating and other similar rights.

Under no circumstances is the access to the website indicative of any kind of transfer, transmission or any other kind of relinquishment, in whole or in part, of the Intellectual or Industrial Property rights. Any unauthorised use, including the reproduction, modification, distribution, transmission, republication, re-arrangement or representation of any element of the website is strictly prohibited and the user shall be held solely responsible for any misuse in this regard.

Users are strictly prohibited from manipulating or altering this website, without the prior written consent of MY NAWAL. Consequently, MY NAWAL shall not assume any liability resulting from or that may result from such alterations or manipulations by third parties.

3.3.- Limitation of liability

Anyone who uses this website does so at their own risk. MY NAWAL does not guarantee that the website will be maintained without interruption, delays, mistakes, omissions or free from viruses or other elements, in terms of the content, which may cause alterations to your system or to the electronic documents and files stored on your information system or cause any other kind of damage.

Consequently, the website and the information contained therein are provided without any kind of guarantee, express or otherwise, on the understanding that neither MY NAWAL, nor its partners, collaborators, employees or representatives, shall be liable for any error or omission in the content or services, or for any damages resulting from the use of the website, or for any action taken on the basis of the information provided therein.

In all cases, MY NAWAL shall try to resolve any problems that arise and will provide all of the necessary support to its users to reach a quick and satisfactory solution to any incident.

MY NAWAL reserves the right to make any changes to the website that it deems appropriate, without prior warning, and may change, delete or add content and services rendered through it, as well as the way in which it is presented.

3.4.- Links

In the event that the website contains links or hyperlinks to other Internet sites, MY NAWAL does not exercise any control over those sites or their content.

Under no circumstances shall MY NAWAL assume any responsibility for the content of any link belonging to another website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness or constitutionality of any material or information contained in any of those hyperlinks or other websites.

Similarly, the inclusion of these external connections shall not imply any kind of association, merger or partnership with the connected entities.

3.5.- General conditions of sale

3.5.1.- Coverage of the online store.

The online store service is intended for use by end consumers only, under the meaning established by Royal Decree Law 1/2007, dated 16 November, of the Law of Consumers and Users.

By virtue of the above, this purchase channel is restricted to the end consumers and users of the products only, and therefore any professional resale or distribution of the products acquired is strictly prohibited.

3.5.2.- Product information

MY NAWAL has made every effort to ensure that the representation of the product images on the website is as accurate as possible. Notwithstanding the above, all of our products are handmade and therefore it is possible that certain characteristics, such as the colours and texture, may not be fully appreciated from the images and may suffer variations depending on the settings on your monitor.

3.5.3.- Availability

The availability of products in stock during the purchase process in the online store is provided for indicative purposes only and shall not be contractual in nature, given that other purchases may be being processed at the same time, which could make a given product unavailable. MY NAWAL does not accept any liability arising from the lack of stock of any of the models shown.

If the product ordered is not available or is out of stock, then the user will be informed by email and refunded the amount paid no later than 30 days after the payment was made.

3.5.4.- Currency and Prices

The prices on our website are shown in euros and US dollars in every country.

These prices do not include delivery costs, which are listed separately and must be accepted by the user.

MY NAWAL reserves the right to modify the prices shown on the website without prior notice.

3.5.5.- Payment

MY NAWAL accepts the following payment methods: Credit/Debit card (Visa, Mastercard, American Express) and PayPal.

To protect the security of credit card payments, we use secure payment systems, which transmit confidential data in an encrypted format (SSL).

3.5.6.- Shipping policy

**Where does My Nawal deliver to?**

My Nawal offers worlwide shipping. Please contact us if your country does not appear on the list when you select the shipping country for your order.

**How long will it take for my order to arrive?**

Deliveries to Spain take approximately 2 to 3 working days (excluding the time needed to process and prepare your order).

Deliveries to other countries take between 7 an 15 working days.

**Shipping costs**

Free shipping on orders over 100€ for deliveries to Spain (the Mainland and the Balearic Islands) . For orders totalling less than 100€, the shipping cost is 5€.

The shipping cost for deliveries to other countries will be confirmed when you select the delivery method for your order.

Please be aware that My Nawal is not responsible for any additional customs fees, duties or taxes that your country may charge.

**Delivery process**

In deliveries in Spain and other countries of the European Union, if the delivery cannot be completed because the recipient is absent, the delivery company will contact you to coordinate another delivery time. A maximum of three attempts will be made. If delivery of the order is still not possible, we will contact you directly to arrange another delivery, in which case any associated additional costs will be borne by the customer.

For deliveries in other countries, the package will be delivered at the UPS Access Point closest to the shipping address.

3.5.7.- Returns and Exchange Policy

If you want to exchange your order because we have made a mistake, then please contact us by email and we will process the request at no additional cost. The mistake will be considered to be ours if we send you the wrong product or the product you receive has a significant defect. However, please be aware that the finish of our products is not always perfect, given that we handle handmade products and vintage huipils.

If you want to return a product for any other reason, please send us an email indicating the reason for the exchange or return and we will explain the steps to follow. Products must be returned in perfect condition. My Nawal reserves the right to refuse an exchange or refund if a product is not returned in a good condition. In these cases, the client will bear the shipping costs.

Customers have a period of 15 days to exchange and return products from the date their orders are received.

3.6.- Applicable law and jurisdiction

These terms and conditions, and all of the relationships established herein between the user and MY NAWAL, shall be governed by Spanish law.

Any dispute arising from or relating to the use of the website shall be subject to the jurisdiction of the Courts of the city of Alicante (Spain), with an express waiver of any other jurisdiction that may apply.

3.7.- Customer services

Please direct any queries, complaints or suggestion to us via email at the following address: info@mynawal.com